Thank you for purchasing our exclusive products. We offer a wide range of digital and physical products across our platforms. Below is a brief and clear overview of our Refund & Return Policy.

Refund Eligibility

• Full refunds are available for physical products returned within 10 days of purchase. • No refunds are offered on digital products. • Items must be unused, in original packaging, and received in the same condition as delivered.

Return Process

• Contact our customer service within 10 days of receiving the product. • Provide your order number and a short explanation of the return reason. • Once approved, our team will guide you with the next steps immediately.

Refund Processing

• Refunds are processed within 48 business hours after we receive the returned item. • The refund will be issued to the original payment method used at checkout.

Exclusions

Certain products such as personalized or custom-made items are non-refundable unless there is a manufacturing defect or an error on our part.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours for a quick resolution or replacement.

For any questions or concerns regarding this policy, reach us at: xpreanz@frozzun.world